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Frequently Asked Questions

Do you ship Cuban cigars everywhere?
Yes, we deliver at your door Cuban Cigars WORLDWIDE GUARANTEED !!

How do you ship Cuban cigars?
All shipments are sent by FedEx. Your cigars will arrive at your door, 2-3 days from shipping confirmation. ( if you want we can shipp cigars overnight).

How can I pay?
You may pay as you wish using Visa, Mastercard and American Express through our website. Money order, Cashier check and Personal check can be used, but order is shipped when check clears. Contact us to receive more information and instructions.

In what currency are your prices?
All our prices are in US$.

What happens if my cigars do not arrive, for whatever reason?
This is a very unlikely event, but our policy is that if for any reason your cigars do not arrive at your door, we will replace the order, re-shipping the exact order at no cost to you.

What happens if I am not satisfied with the cigars you sent me ?
If you are not completely satisfied with our products, you may return your purchase within 7 days of receipt in its original packaging for an immediate and full refund or exchange. You must return at least 95% cigars you have order!


How do you guarantee delivery?
Each shipment has a tracking number by courier company (Fedex), which enable us and you to trace shipment. If, for any reason, your shipment fails to reach your door we will reimburse you fully or send you a replacement order.


Copyright © 2002 Online Havana Cigars. All Rights Reserved.
The purchase of tobacco by persons under the age of 18 may be a violation of your federal or state law. By ordering Cuban cigars from OnlineHavanaCigars, you are certifying that you are of legal age to purchase Cuban Cigars in the state or province in which you reside.

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